Case study · AI-powered hyper-personalisation

"A truly personal letter from your favorite artist."

The artist Lars writes to his fans – and everyone feels: this email can only be for me. Built with data, AI and a great deal of prompt engineering. The result was dramatic.

Lars the artist in his studio in front of one of his works
The result first

Click rate up 10×.

A single hyper-personalised campaign – and the numbers exploded versus the control group.

×2 open rate
20.30% click rate (vs. 1.95%)
only Seg. 1 had sales
All the details and the honest context below.
+1.041 %
more clicks
Background

A tiny list beats almost a million followers.

Lars, young artist

Lars is a young German artist. He sells originals and art prints – and recently expanded his portfolio with sketches. On Instagram and TikTok he has almost a million followers combined.

Then his TikTok account was temporarily blocked. Overnight, a large part of his reach: gone. Together with Meister Lampe und Freunde he therefore built something that truly belongs to him – his own email list.

This list has only around 5,000 addresses. Even so, Lars sells more works through it than through all his social channels combined. The conversion rate by email is roughly 150× higher than on social – and that with a very young audience.

~900K
followers on Instagram & TikTok combined
~5.000
addresses on the email list
~150×
higher conversion by email than social
> Social
more sales than all social channels combined

The basis for outstandingly successful email marketing is relevance.

1. Control data

The more relevant an email, the more successful. Prerequisite one is the right data from CRM, shop and ERP. For Lars it came from Shopify, Klaviyo, Pipedrive – and from a survey of his audience.

2. Individual content

Prerequisite two is fitting content. This is exactly where 1:1 marketing has failed so far: not on the data, but on the effort. The smaller the segment, the bigger the work. → This is where AI changes everything.

Beispiel einer hyper-personalisierten E-Mail von Lars
Hyper-personalisation in practice

Every email for just one person.

For Lars, the AI generated a completely individual subject line, its own pre-header and its own email copy for each recipient – written like a short, personal letter from the artist. Based on purchase, click, demographic and emotional data.

The effect: recipients felt genuinely seen. "He must have written this email himself." That's exactly the lever.

Die MLHPE

Data sources for the Meister Lampe Hyper Personalization Engine.

Four types of data came together – from exactly the tools already sitting in modern e-commerce stacks.

E-commerce data

Purchase history (Shopify)

Engagement data

Opens & clicks (Klaviyo)

Demographics

Gender, age, language (Pipedrive)

Emotional data

Survey answers (Typeform)

Overview

How the campaign went.

since Sep '23

Lars starts with Klaviyo: systematically capturing clicks and opens.

Feb

Development of the "Meister Lampe Hyper Personalization Engine" begins.

Mar

A four-digit number of recipients surveyed on how they experience art.Stage 1

Apr

Ongoing project: tests and extensive prompt engineering.

May

Campaign launch (EMEA).Stage 2

  1. Survey to Lars' list on artistic aspects – the systematic collection of "emotional data".
  2. Preparation of the emotional data plus purchase, click and socio-demographic information per person.
  3. Development of the MLHPE, which generates virtually unlimited, fully tailored content via the AI API.
  4. Prompt engineering: a very long prompt that turns individual data into high-converting copy – as a personal letter with its own subject line and pre-header. Tone of voice was the biggest challenge.
  5. Content creation incl. QA: AI sometimes hallucinates – an AI-assisted error check is a fixed part of the process.
  6. Execution with two comparison groups (non- or weakly individualised) to measure the uplift cleanly.
The works

What it was about: Lars' art.

Originals, prints and new sketches – a highly emotional product. That's exactly what made the emotional data so valuable.

Results in detail

Three segments, one clear picture.

Segment 1
Hyper-personalised email
Open rate 73.40%
Click rate 20.30%
CTR 27.66%
Segment 2
Light individualisation
Open rate 35.26%
Click rate 2.58%
CTR 7.32%
Segment 3
Test group
Open rate 35.52%
Click rate 1.95%
CTR 5.49%
Open rate doubled Clicks up 10× +1.041 % Sales exclusively in Segment 1!
Learnings

What we took away.

Honest stays honest

A few methodological notes.

What to keep in mind with these figures

With ~5,000 addresses the list is small. That makes the statistical results less precise than with large lists – yet given the enormous increase we still consider them highly significant.

There's a bias: more data was available for more engaged recipients, which favours conversion anyway. So part of the uplift goes back to this higher engagement from the start, not to the hyper-personalised copy alone. The effect is real but can't be quantified exactly.

Even so: hyper-personalisation led to a roughly 10× click rate (20.3% vs. 1.95%) – largely attributable to the use of AI. And sales happened exclusively in Segment 1.

Perfektes E-Mail-Marketing für die KI-Ära

This is exactly what's in the book.

Perfect Email Marketing for the AI Era · 2nd edition

How AI hyper-personalisation works in detail – and how to use it for your own email marketing – you'll read step by step in the book.